Terms and Conditions
Prices
Price and typographical errors
We take reservations for price and typographical errors on our website, social media, newsletters and other email communications, and reserve the right to cancel the order if it is a significant and/or obvious error.
Cancellation policy
If you choose to cancel
Cancellation Policy:
6 days prior to date of tour.......................................Non-refundable
7-15 days prior to date of tour .................................50% of total purchase amount can be refunded
16-24 days prior to date of tour ...............................75% of total purchase amount can be refunded
25 or more days prior to date of tour ......................100% of total purchase amount can be refunded
*The tour will be conducted in all kinds of weather.
Security
Through our software supplier Holdbar, we use SSL, which means that your credit card information is processed encrypted.
If you pay by credit card, you are protected against misuse because you can reject a payment through your bank. In addition, you have no deductible in the event that the credit card is misused in an online store that uses SSL. Jewish Copenhagen uses SSL, which means that your credit card information is processed encrypted.
Requirements upon arrival at the experience
Please arrive at least 5 minutes before the start time of the experience. When arriving at the experience, you must be able to document your booking via your ticket or booking confirmation.
Personal information
- We register your personal information for the purpose of being able to deliver the item to you.
- The personal information is registered with Jewish Copenhagen and stored for five years, after which the information is deleted.
When you purchase an experience on Jewish Copenhagen, we need the following information:
- Name.
- Address.
- Email address.
- Phone number.
We register your personal information for the purpose of being able to deliver the item to you. We ask for your phone number to be able to provide you with good service if something unforeseen happens when delivering your order confirmation, when sending the gift box or on the day of your experience.
The personal information is registered with Jewish Copenhagen and stored for five years, after which the information is deleted. If you have used your experience in the meantime, we will delete most of your information 30 days after the experience or redemption of your experience certificate from the experience manager. We must continue to store your name and address for five years according to the Danish Accounting Act. When personal information is collected via our website, we ensure that it always happens with your express consent, so that you are informed about what information is collected and why.
We do not store and transmit customer information encrypted. Information provided to Jewish Copenhagen is not disclosed or sold, and we do not register any sensitive personal information. As a registered customer of Jewish Copenhagen, you always have the right to object to the registration, and you have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this regard should be directed to Jewish Copenhagen via e-mail.
Your rights
In connection with purchases, identity and transaction information is stored in accordance with the legislation in force at any time.
If your information is incorrect, incomplete or irrelevant, you have the right to have it corrected or deleted.
Cookies
Jewish Copenhagen uses cookies to optimize the website and make your visit easy. You can delete cookies from your computer at any time.
We will display a table with the cookies that are set.
Log statistics
Jewish Copenhagen uses log statistics, which collects information that can provide a picture of how many visitors we have, where they come from, and where on the website they leave. The log statistics are only used for the purpose of optimizing Jewish Copenhagen